Return & Refund Policy

Last Updated: 17 October 2026

At Munchful, operated by Varaha Naturals, we take care to deliver quality products to our customers. Since our products are food items, we generally do not accept returns for change of mind or taste preferences. However, if you receive a damaged, defective, expired or incorrect product, or your order is not delivered, we will help resolve the issue in accordance with this policy and applicable law.

1. Return Policy

Products purchased from our online store are generally not eligible for return simply because you changed your mind, did not like the taste or found that the product did not meet your personal preferences.

This restriction does not affect your rights under applicable consumer protection laws or your eligibility for assistance with damaged, defective, expired, incorrect or otherwise eligible products.

2. Damaged, Defective, Expired or Incorrect Products

If you receive a damaged, defective, expired or incorrect product, please contact us within 48 hours of delivery.

To help us verify the issue, please provide:

Your order ID or proof of purchase.
Clear photographs showing the product, packaging and damage or defect; alternatively, you may provide an uncut video showing the issue.
A brief description of the problem.

Please retain the product and its packaging until the issue has been reviewed. Do not consume a product that appears spoiled, contaminated, expired or otherwise unsafe.

Our team will review the information provided. If the issue is confirmed, we will arrange a replacement at no additional cost.

If a replacement is unavailable or another remedy is required under applicable law, we will communicate the available resolution, which may include a refund where appropriate.

3. Missing or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us with your order details.

We will check the shipment status with our delivery partner and investigate the issue. Depending on the circumstances, we will arrange redelivery or provide a refund where applicable.

If payment has already been collected for an order that cannot be delivered, any approved refund will be processed to the original payment method, subject to applicable law.

4. Order Cancellation

You may request cancellation before your order is dispatched by contacting our customer support team.

Cancellation requests cannot be guaranteed once an order has been dispatched. If cancellation is accepted, any applicable refund will be processed to the original payment method.

Nothing in this section limits cancellation or refund rights available under applicable law.

5. Refund Policy

Refunds are not ordinarily offered for products that have been delivered correctly and are not defective, damaged, expired or otherwise eligible for a remedy.

Refunds may be considered in circumstances such as:

An order cannot be delivered to your location.
An order is confirmed as lost or undelivered and redelivery is not feasible.
A replacement cannot reasonably be provided for a confirmed product issue.
A refund is otherwise required under applicable law.

Once a refund is approved, we will initiate it within 5 working days and return it to the original payment method or account used for the purchase.

The time taken for the amount to appear in your account may depend on your bank, payment provider or payment method.

6. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and locations, subject to availability at checkout.

For COD orders, refunds or other approved monetary adjustments will be coordinated with you to determine an appropriate payment method, subject to verification and applicable law.

7. Cases Requiring Review

We may need to investigate a request before deciding on the appropriate resolution. Examples include:

Incorrect or incomplete delivery details.
The recipient being unavailable at the delivery address.
Refusal to accept a delivery.
A delivery marked as completed but not received.
Damage or tampering that requires further verification.

Please contact us with the relevant details so that we can review the circumstances. Requests will be assessed fairly, and applicable consumer rights will be respected.